Some Questions our clients have asked us (FAQ)

1. Is it cost effective to clean electronics?

YES! With our cleaning method, we can clean electronics for less then half the replacement cost!

2. What are your hours?

We are available 24 hours a day, 7 days a week!

3. Are contents inventoried when taken?

Yes, all contents and inventoried on our custom packout forms, including model & serial numbers. We also inspect all contents for damage like scratches, dents, etc.

4. Sometimes contents are packed out of the house and brought to our shop, is that a problem?

No, not at all, although we prefer to remove the contents ourselves, we only ask that all power cables & audio/video cables, remotes, and power bars are with all items.

5. What happens when we call you and what kind of claims do you respond to?

We will respond to Fire, Floods, Lightning, Mold, Protein Fires, Sewer Backups. When you call us to a claim, we will respond within 4 hours to the claim! We will pack out all electronics.

NOTE: We need to know if there are any heavy items or a lot of items at the home/business.

Like you, we also like to be prepared for our job, so knowing if we need to bring 2 or more people helps. The quicker we can get these items to our shop, the better chance we have at saving the item.

6. After you pack out the items what happens then?

The contents are taken back to our shop to be stabilized to prevent any further damage from the claim. The item is then tested to ensure it still works.  Then it is disassembled and put through our cleaning station. After being cleaned the item is then put into our drying chamber for 12 hours at 120°C at this temperature the pores in the plastic will open and let any claim odor out.  12 Hours later, the item is removed from the dryer, re-assembled and run time tested for 12 hours. Once the testing period is over the content is boxed and stored until you are ready to take it back!

7. What happens if you clean the item and it does not work? Do I still pay for cleaning it?

NO. If the item doesn't work after cleaning or stops working during run time testing, there is no cleaning charge and the item is deemed non-recoverable and put on a damage content listing for you.

8. What is a damage contents listing?

As part of our service, any contents deemed damaged are put on a listing for you with all replacement costs, including; replacement unit, model numbers and where you can purchase the replacement. This can also be emailed to you, so you can add it to your report for the adjuster!

9. What Paperwork will we get after you are done cleaning the contents?

You will get a detailed report on what was cleaned and for how much, damaged content listing, if there are any, and a non-technical section which contains all travel (packout and pack in), disposal fees and packaging materials used.

10. Disposal fees?

Any damaged contents have to go somewhere, either to the transfer station (where there are special bins) or to you, its your choice!

11. What happens when we call you and let you know a job is ready to go back?

We only need 24 hour notice for any delivery.  Our techs will also be reconnecting all electronics in the home.